〉 Terms of Service

Terms of Service

Hello! Thank you for supporting the EZ1 official website (https://www.ez1.com.tw/) (hereinafter referred to as the “Website”). The Website is operated by 立宏食品有限公司 (hereinafter referred to as the “Company”) in accordance with the following Terms of Service.

By completing your membership registration on this website and using our online shopping or related product development consultation services, you confirm that you have read, understood, and agreed to all the terms of service. To protect your rights, please read these terms carefully:


1. Member Account, Password, and Security

After completing the registration process as instructed on this website, you may enjoy the full range of our services unless otherwise specified. Before registering, please confirm that you meet the legal age requirement (you must be at least 20 years old or otherwise of legal age) and agree to the following:

  • Accuracy of Information: Please provide accurate, current, and complete personal information on the account application form. If you provide any incorrect or false information, or fail to provide the required information as instructed, we reserve the right to suspend or terminate your account without prior notice.
  • Keeping Your Information Up to Date: Please keep your personal information current to ensure the best service. If outdated or missing information prevents delivery (such as sauce samples or ordered products), this does not invalidate your purchase or exempt you from payment.
  • One Account Per Person: Creating multiple fake accounts under different identities to disrupt transactions on this website is strictly prohibited.
  • Protection of Minors: If you are underage, your parent or guardian must read and agree to these terms before you may register and use our services. By using our services, you confirm that your parent or guardian has agreed.
  • Security: Please keep your password and account confidential and do not lend or transfer them to others. You are fully responsible for all activities carried out using your password and account. If your account is compromised, please notify the EZ1 Customer Service Center immediately: 02-3234-5443.2
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2. Personal Data Protection

Your personal and transaction data, whether entered or saved on our site, is protected and governed by our Privacy Policy.

  • Purpose of collection: We will use your personal information for the purposes of product delivery, customer management, member marketing, statistical surveys and analysis, personalized value-added services, and business activities covered by our business registration (such as food product development and food service consulting).
  • Use by third parties: You agree that our company and relevant business partners (including delivery providers, our Yunlin headquarters, and affiliated companies) may record, retain, and use your information within the scope of the purposes stated above.
  • Disclosure: We will not disclose your personal data to any third party unless required by law or requested by a judicial authority.
  • Your Rights: Under the law, you may request access to, review, and copies of your personal data, and request that it be supplemented, corrected, or that its collection be stopped or the data deleted. We may charge reasonable costs for handling such requests and may ask you to verify your identity.
  • Full Policy: For more details, please refer to the “Privacy Policy” on our official website.

3. Transactions

  • Order Confirmation: After you place an order online, the confirmation email sent by our system only acknowledges receipt of your order request and does not mean that a transaction has been concluded. The Company reserves the right to accept or decline any order.
  • Out of Stock and Cancellations: If we are unable to ship an order for a legitimate reason, such as a product being out of stock due to production lead times or raw material shortages, we will notify you within 2 business days. If the order details are correct, payment has been completed, and the item is in stock, we will arrange shipment without further notice.
  • Special Items: For pre-order products, custom-developed sauces, or items that must be sourced from specific suppliers, if we are unable to supply them for any reason, you agree that we may cancel or modify your order and notify you by the most appropriate means.
  • Abusive Conduct: If you engage in malicious returns or exchanges, cancel orders, or otherwise disrupt our business operations after using our services, we reserve the right to refuse your transactions or permanently terminate your membership.
  • Product information accuracy: Product specifications, images, and descriptions are for reference only; the original packaging or actual product shall prevail. If an incorrect price is displayed on the website, we reserve the right to refuse or cancel the order.


4. Transactions

  • Order Confirmation: After you place an order online, the confirmation email sent by our system only acknowledges receipt of your order request and does not mean that a transaction has been concluded. The Company reserves the right to accept or decline any order.
  • Out of Stock and Cancellations: If we are unable to ship an order for a legitimate reason, such as a product being out of stock due to production lead times or raw material shortages, we will notify you within 2 business days. If the order details are correct, payment has been completed, and the item is in stock, we will arrange shipment without further notice.
  • Special Items: For pre-order products, custom-developed sauces, or items that must be sourced from specific suppliers, if we are unable to supply them for any reason, you agree that we may cancel or modify your order and notify you by the most appropriate means.
  • Abusive Conduct: If you engage in malicious returns or exchanges, cancel orders, or otherwise disrupt our business operations after using our services, we reserve the right to refuse your transactions or permanently terminate your membership.
  • Product information accuracy: Product specifications, images, and descriptions are for reference only; the original packaging or actual product shall prevail. If an incorrect price is displayed on the website, we reserve the right to refuse or cancel the order.


5. Suspension and Interruption of Service

The Company reserves the right to suspend or discontinue this Service if any of the following occurs:

  • During necessary maintenance or construction work on electronic communications equipment.
  • In the event of sudden equipment failure or interruption of communications services.
  • When services cannot be provided due to force majeure, such as natural disasters.

6. Intellectual Property Protection

All content on this website, including but not limited to written works, images (such as EZ1 product photos and R&D photos), files, information, website structure, and web design, is legally owned by our company or other rights holders and is protected by intellectual property rights (including trademark, patent, and copyright). No one may reproduce, modify, distribute, or publicly display any of this content without authorization. Prior written consent from our company is required for any quotation or reproduction. Violations may make you liable to our company for damages, including legal and attorney fees.