〉 Terms of Service

Terms of Service

Hello! Thank you for supporting the EZ1 official website (https://www.ez1.com.tw/) (hereinafter referred to as “this website”). This website is operated by Li-Hong Food Co., Ltd. (hereinafter referred to as “our company”) in accordance with the following Terms of Service.

Once you complete the membership registration process on this website and begin using online shopping or related research and development consulting services, you indicate that you have read, understood and agreed to all the terms of these Terms of Service. To protect your rights and interests, please be sure to read these Terms of Service carefully first:


1. Member Account, Password and Security

After completing registration as a member in accordance with this website’s instructions, you may enjoy the website’s full range of services unless otherwise specified. Before registering, please confirm that you meet the age requirements prescribed by law (20 years of age or older, or legally an adult) and agree to comply with the following:

  • Accuracy of Information: Provide accurate, current, and complete personal information on your account application. If you provide any incorrect or false information, or fail to provide required information as instructed, we reserve the right to suspend or terminate your account without prior notice.
  • Data Maintenance: Please keep your personal information up to date to receive the best service. If outdated or incomplete information prevents delivery (such as sauce samples or ordered products), this may not be used to deny the purchase or refuse payment.
  • One Account per Person: Creating multiple false accounts under different identities to disrupt transactions on this website is strictly prohibited.
  • Protection of Minors: If you are a minor, your parent (or legal guardian) must read and agree to these terms before you may register and use the services. By beginning to use the services, you are deemed to have obtained your parent’s consent.
  • Security Responsibility: Please keep your password and account confidential, and do not lend or transfer them to others. You are fully responsible for all activities carried out using your password and account. If your account is compromised, please immediately notify the EZ1 Customer Service Center: 02-3234-5443.2
  • .

2. Personal Data Protection

Your registered or stored personal and transaction information is protected and governed by our “Privacy Policy.”

  • Purpose of collection: To provide product delivery, customer management, member marketing, statistical research and analysis, personalized value-added services, or services related to the business activities listed in our company registration (such as food research and development and food and beverage consulting), our company will use your personal information within the scope of the purposes stated above.
  • Use by third parties: You agree that our company and its relevant business partners (including product delivery providers, the Yunlin headquarters and affiliated companies) may record, retain and use your information within the scope of the purposes stated above.
  • Disclosure: Except as required by law or requested by judicial authorities, our company will not disclose your personal information to any other third party.
  • Data subject rights: You may exercise your legal rights to inquire about, review, obtain copies of, supplement, correct, stop the collection of, or delete your personal data. When exercising these rights, the Company may charge necessary costs and require proof of identity.
  • Full Policy: For more details, please refer to the “Privacy Policy” on our official website.

3. Transactions

  • Order Confirmation: After you complete your online order, the E-Mail sent by the system only confirms that your order request has been received and does not indicate that the transaction has been completed. Our company reserves the right to accept or reject any order.
  • Out-of-Stock Items and Cancellations: If we are unable to ship an order for valid reasons such as product unavailability (including sauce production lead times or raw material shortages), we will notify you within two business days. Once the order details and payment have been confirmed and inventory is available, we will arrange shipment directly without further notice.
  • Special items: For pre-order items, custom-developed sauces or items that must be sourced from specific suppliers, if we are unable to supply them for any reason, you agree that the Company may cancel or modify the order and will notify you in the most appropriate manner.
  • Malicious Conduct: If you engage in malicious returns or exchanges, cancel orders, or otherwise cause operational difficulties for our company after using this service, our company may refuse transactions or permanently cancel your membership.
  • Product information: If there are any discrepancies in the specifications, images, or descriptions of related products, the original manufacturer’s packaging or the actual product shall prevail. In the event of an incorrect price displayed on the website, the Company reserves the right to refuse or cancel the order.


4. Transactions

  • Order Confirmation: After you complete your online order, the E-Mail sent by the system only confirms that your order request has been received and does not indicate that the transaction has been completed. Our company reserves the right to accept or reject any order.
  • Out-of-Stock Items and Cancellations: If we are unable to ship an order for valid reasons such as product unavailability (including sauce production lead times or raw material shortages), we will notify you within two business days. Once the order details and payment have been confirmed and inventory is available, we will arrange shipment directly without further notice.
  • Special items: For pre-order items, custom-developed sauces or items that must be sourced from specific suppliers, if we are unable to supply them for any reason, you agree that the Company may cancel or modify the order and will notify you in the most appropriate manner.
  • Malicious Conduct: If you engage in malicious returns or exchanges, cancel orders, or otherwise cause operational difficulties for our company after using this service, our company may refuse transactions or permanently cancel your membership.
  • Product information: If there are any discrepancies in the specifications, images, or descriptions of related products, the original manufacturer’s packaging or the actual product shall prevail. In the event of an incorrect price displayed on the website, the Company reserves the right to refuse or cancel the order.


5. Suspension and Interruption of Services

Our company reserves the right to suspend or interrupt this service under any of the following circumstances:

  • When necessary maintenance or construction work is carried out on electronic communication equipment.
  • In the event of sudden equipment failure or the suspension of telecommunications services.
  • When services cannot be provided due to force majeure, such as natural disasters.

6. Intellectual Property Protection

All content on this website, including but not limited to written works, images (such as EZ1 product photos and R&D photos), files, information, website architecture, and web design, is legally owned by our company or other rights holders as intellectual property (including trademark rights, patent rights, copyrights, and more). No person may reproduce, modify, distribute, or publicly release any such content without authorization. Any quotation or reproduction requires our prior written consent. In the event of a violation, you shall be liable to our company for damages, including litigation costs and attorneys’ fees.