Return and Exchange Policy

Return and Exchange Policy

Return and exchange policy

According to the Consumer Protection Law, consumers have the right to a seven-day cooling-off period after receiving goods; however, food products are consumables, and to protect the food safety of other consumers, once the goods are opened (including the outer plastic seal), returns and exchanges are not accepted. The 7-day return and exchange guarantee period (including holidays) is from the date of receipt of the goods. After this period, it is considered that the goods have been accepted and returns and exchanges are not permitted. Please note the following:

• Handling of Defects (Shipping Costs to be Covered by Our Company): If, upon receiving the goods, the product is damaged due to non-human factors or the packaging is damaged or incomplete during transportation (e.g., bulging or leakage), please contact our customer service as soon as possible. We will inspect the product and return a new one to you promptly. All shipping costs for the replacement will be fully covered by our company.
• Contact Process: All customers wishing to return or exchange goods, please email service@ez1.com.tw or call 02-3234-5443 during business hours to contact customer service and provide the following information:
• Order number
• Reasons for return or exchange
• Your name
• Your address
• Contact number
• Email address
• Return restrictions (shipping costs borne by the consumer):
• If the product quality is correct and the return or exchange is requested solely due to personal factors (such as buying the wrong item, not liking the taste, or repeat purchase), the return shipping costs must be borne by the consumer.
• Returned goods must be brand new and in perfect condition, and must be returned along with the original packaging, instruction manual, and invoice.
• Returns will not be accepted if the damage, wear and tear, incomplete or soiled packaging, or missing invoices or accessories are caused by improper storage by the consumer (e.g., failure to refrigerate/freeze as indicated), disassembly, or human factors.
• Returns and exchanges will not be accepted seven days after the goods arrive (based on the date of receipt).

Delivery method

• Shipping time: Orders will be shipped within 3 business days after payment is received (excluding Saturdays, Sundays, and public holidays). For large orders or customized products, the shipping date will be notified separately.
• Delivery method: Delivery will be made according to the method specified when placing the order (e.g., ambient temperature logistics or cold chain refrigerated delivery). Delivery hours are Monday to Saturday, 8:00 AM to 6:00 PM. There is no delivery service at night, on Sundays and public holidays.
• Delivery area: Limited to Taiwan Island. Please do not use a post office box as the delivery address.
• Note: For overseas needs, please contact the International Trade Department separately.
• Product Warranty/After-sales Service: If the product itself is defective or damaged during transportation, a new product can be replaced within 7 days of arrival.
• Inventory Notice: EZ1 products have a fast turnover rate, and the inventory displayed on the website is not real-time data. If the item is out of stock after you place your order, customer service will contact you to confirm the restocking time. We apologize for any delays this may cause.

Refund Instructions

• For credit card payments: After confirming the return process is complete and receiving the returned goods, we will directly refund the amount to the original credit card account used for payment. Please contact your issuing bank for the actual refund arrival date.
• Other payment methods: If you use bank transfer or other payment tools, please provide your bank and account information. We will complete the refund within 7 business days after confirming the return.