Terms of Service

Terms of Service

Hello! Thank you for supporting the EZ1 official website (https://www.ez1.com.tw/) (hereinafter referred to as "this website"). This website is provided by Guanchu Food Co., Ltd. (hereinafter referred to as "the Company") in accordance with the following terms of service.

By completing the membership registration process on this website and beginning to use online shopping or related R&D consulting services, you indicate that you have read, understood, and agreed to all contents of these Terms of Service. To protect your rights, please be sure to carefully read these Terms of Service first:


1. Member account, password and security

After you complete the registration process as a member according to the instructions on this website, you will be able to enjoy the full services of this website, unless otherwise specified. Before registering, please confirm that you meet the legal age limit (adults aged 20 and above, or adults) and agree to abide by the following:

  • Information Accuracy: Please provide accurate, available, and complete personal information in the account application form. If you provide any incorrect or false information, or fail to provide the necessary information as instructed, the company reserves the right to suspend or terminate your account without prior notice.
  • Data Maintenance: Please update your personal information regularly for the best service. If you are unable to receive goods (such as sauce samples or ordered items) due to outdated or incomplete information, you may not use this as grounds to deny the purchase or refuse payment.
  • Single Account Principle: It is strictly forbidden to apply for multiple fake accounts under different identities, thereby disrupting the transaction process of this website.
  • Protection of Minors: If you are a minor, your parent (or guardian) must read and agree to these terms before you register and use the service. Your parent's consent is deemed given when you begin using the service.
  • Security Responsibility: Please keep your password and account information confidential and do not lend or transfer them to others. You are fully responsible for all actions taken using this password and account. If your account is stolen, please immediately notify EZ1 Customer Service Center: 02-3234-5443.2
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2. Protection of personal data

Your personal data and transaction information that you log in or leave behind are protected and regulated in accordance with our "Privacy Policy".

  • Purpose of data collection: Our company will use your personal data within the aforementioned scope for the purposes of providing product delivery, customer management, membership marketing, statistical surveys and analysis, providing personalized value-added services, or for business needs that are in line with our company's business registration items (such as food research and development, catering consulting services).
  • Third-party use: You agree that our company and related business partners (including product delivery operators, Yunlin headquarters and related companies) may record, retain and use your information to perform the aforementioned purposes.
  • Information Disclosure: Except as required by law or by judicial authorities, our company will not disclose your personal information to any other third party.
  • Rights of the parties involved: You have the right to inquire about, view, make copies of, supplement, correct, stop the collection of, or delete your personal data in accordance with the law. When exercising the above rights, the company may charge necessary costs and require proof of identity.
  • Full Policy: Please refer to the "Privacy Policy" on our official website for more details.

3. Transaction behavior

  • Order Confirmation: The email sent by the system after you complete your online order is only a notification of receipt of your order request and does not indicate that the transaction has been completed. The company reserves the right to decide whether or not to accept the order.
  • Out of Stock and Cancellations: If we are unable to ship due to legitimate reasons such as product shortages (e.g., sauce production cycle, raw material shortages), we will notify you within 2 business days. If the transaction terms are confirmed to be correct, payment is completed, and the product is in stock, we will arrange shipment directly without further notice.
  • Special Products: For pre-ordered products, customized sauces, or products that require sourcing from specific suppliers, if we are unable to supply them for any reason, you agree that we may cancel or modify the order details and will notify you in the most appropriate manner.
  • Malicious behavior: If you engage in malicious returns, order cancellations, or other behaviors that cause operational difficulties for our company after using this service, our company reserves the right to refuse the transaction or permanently cancel your membership.
  • Information Accuracy: In case of any errors in the specifications, images, or descriptions of the relevant products, the original packaging or the actual product shall prevail. If any price discrepancies are found on the webpage, our company reserves the right to refuse or cancel orders.


4. Transaction behavior

  • Order Confirmation: The email sent by the system after you complete your online order is only a notification of receipt of your order request and does not indicate that the transaction has been completed. The company reserves the right to decide whether or not to accept the order.
  • Out of Stock and Cancellations: If we are unable to ship due to legitimate reasons such as product shortages (e.g., sauce production cycle, raw material shortages), we will notify you within 2 business days. If the transaction terms are confirmed to be correct, payment is completed, and the product is in stock, we will arrange shipment directly without further notice.
  • Special Products: For pre-ordered products, customized sauces, or products that require sourcing from specific suppliers, if we are unable to supply them for any reason, you agree that we may cancel or modify the order details and will notify you in the most appropriate manner.
  • Malicious behavior: If you engage in malicious returns, order cancellations, or other behaviors that cause operational difficulties for our company after using this service, our company reserves the right to refuse the transaction or permanently cancel your membership.
  • Information Accuracy: In case of any errors in the specifications, images, or descriptions of the relevant products, the original packaging or the actual product shall prevail. If any price discrepancies are found on the webpage, our company reserves the right to refuse or cancel orders.


5. Service suspension and interruption

The Company reserves the right to suspend or interrupt this service under any of the following circumstances:

  • When performing necessary maintenance and construction on electronic communication equipment.
  • When a sudden equipment failure occurs and communication services are interrupted.
  • When services are unavailable due to force majeure events such as natural disasters.

6. Protection of Intellectual Property Rights

All content on this website, including but not limited to works, images (such as EZ1 product photos and R&D photos), files, information, website architecture, and web page design, is legally owned by this company or other rights holders and possesses intellectual property rights (including trademark rights, patent rights, copyrights, etc.). No one may reproduce, modify, distribute, or publicly publish this content without authorization. Prior written consent from this company is required for any citation or reproduction. Any violation will result in liability for damages (including litigation costs and attorney fees) to this company.